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Privacy Policy

Last updated: 10 November 2026

Allcare Colac Physiotherapy ("we", "us") respects your privacy. This page explains what information this website, allcare.physio, collects when you use it, which outside services the website uses, and how to contact us about your privacy.

This page covers the website only. For how we collect, use and store your personal and health information as a patient, including your clinical records, please ask our reception team for a copy of our practice privacy policy.

We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Information you give us

Contact form. When you send us a message through our contact form, we collect your name, email address, the subject and your message. Your message is stored on the website and emailed to our team through Brevo, an email delivery service. We use it only to reply to you.

Please don't include health details in the contact form. If your question is about your treatment, call us on 03 5232 2400.

Online bookings. Our Book an appointment page shows a booking form from Cliniko, our practice management system. The details you enter there go straight to Cliniko, not to this website. Podiatry appointments with ProFeet Podiatry are booked through ProFeet Podiatry's own Cliniko account. You can read Cliniko's privacy policy.

Information collected automatically

Google Analytics. We use Google Analytics to understand how people use our website so we can improve it. It uses cookies to record the pages you visit (including our booking page), how you found the site, how long you stay, your approximate location and the type of device and browser you use. It does not give us your name or contact details. Google may store and process this information outside Australia, including in the United States. You can stop Google Analytics collecting your information by installing the Google Analytics opt-out browser add-on.

Ahrefs Web Analytics. We also use Ahrefs Web Analytics to count visits and see which websites send visitors to us. Ahrefs says it uses no cookies and does not store IP addresses with its analytics data.

Cloudflare. Our website is delivered through Cloudflare, which protects it from attacks and helps it load quickly. Cloudflare processes your IP address to do this. It also provides Cloudflare Web Analytics, which Cloudflare says does not use cookies or identify individual visitors.

Google Fonts. The website loads its fonts from Google Fonts, so your browser connects to Google's servers, which receive your IP address.

YouTube videos. Our Taping Videos page shows videos hosted on YouTube, which is owned by Google. YouTube may set cookies and record your viewing when the page loads or when you play a video.

Social media. The link to our Facebook page takes you to Facebook, which has its own privacy policy. We don't use Facebook tracking on this website.

Cookies

A cookie is a small file a website stores in your browser. This website sets two: _ga and _ga_2XPRRPBNR0, used by Google Analytics to tell visits apart. They last up to two years.

YouTube may set its own cookies on the Taping Videos page. Staff who log in to the website also get WordPress login cookies.

You can block or delete cookies in your browser's settings. The website still works without them.

Information sent overseas

Some of the services above are run by companies based overseas, including in the United States. Information they collect may be stored and processed outside Australia.

Access, correction and complaints

To ask what information we hold about you, to correct it, or to make a privacy complaint, contact us:

We'll respond as soon as we can, and within 30 days. If you're not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au/privacy/privacy-complaints or on 1300 363 992.

Changes to this page

We may update this page when our website changes. The date at the top shows when it was last updated.